COMFORTFLO WHIRLPOOL BATHS LIMITED LIFETIME WARRANTY
WARRANTY COVERAGE
Comfortflo Whirlpool Bath (the “Company”) offers the following expressed limited lifetime warranty to the original purchaser of any Comfortflo Whirlpool Bath (the “Company”) offers the following expressed limited lifetime warranty to the Whirlpool Bath who purchases the Bath for personal or single family residential use (“user”): The Company will repair or replace, at the sole option, the Bath or its equipment in accordance with the following terms and conditions.
LIFETIME WARRANTY ON BATHS
The Company extends to the original purchaser of the Bath a non-transferable limited warranty that the shell will maintain its structural integrity and configuration and be free of water loss due to a defect in the tub shell. The warranty covers only the tub shell and the manufacturer installed pump. Our limited warranty on options and accessories is for one year. Warranty coverage begins on the date the option or accessory was originally
RECEIVING & INSTALLATION INFORMATION
WHAT TO DO WHEN YOU RECEIVE YOUR NEW COMFORTFLO TUB
purchased by the user.
WARRANTY LIMITATIONS
Our limited warranty does not cover defects, damage, or failure caused by the common carrier, installer, user, or other persons, pets, or rodent, or resulting from, without limitation, any of the following: careless handling (lifting unit by plumbing, abrading finish, etc) including its own negligence; modification of any type for any reason (including specifications provided with the unit): connections supplied by the installer of the equipment; improper voltage supply or unit without specified minimum amount of water or at inappropriate water temperature; use of abrasive or improper cleaners; or acts of God, such as lightning, floods, earthquakes, etc. In addition, THE COMPANY WILL NOT BE RESPONSIBLE FOR INCIDENTAL, OR CONSEQUENTAL DAMAGES or losses arising from the cause (e.g. water damage to carpet, ceiling, tiles, marble, loss of use, etc).This limited warranty does not include: labor, transportation, or other costs incurred in the removal and/or installation of the original unit and/or installation of a replacement (unit; any costs relating to obtaining access for repair; or loss of use damage, including loss of sales, profit or business advantage of any kind under any circumstances. Warranty coverage is provided in the United States of America.
IT IS YOUR RESPONSIBILITY TO INSPECT THE TUB: Notices are placed on and in the tub and shipping carton advising of this responsibility. The tub owner or installer is responsible to ensure the unit is free of defects and damage. In the event a problem exists, the unit must not be installed. Comfortflo is not responsible for defects or damage that could have been discovered, repaired, or avoided by inspection and testing prior to installation.
The tub must be checked thoroughly upon delivery.
INSPECTION AND CLAIMS PROCEDURE: Follow the steps below to eliminate any questions about who is responsible for visible or concealed damage that may have occurred in shipping. Examine the shipping box for signs of damage or mishandling, i.e. staples pulled loose, flaps unglued, punches to the box, severe indentations, or crushed corners. If the box is damaged,
the delivery person and receiving person / consignee must note the damage to the box on delivery paperwork before opening the box. Open the box and inspect the tub for damage. If damage is found, call Comfortflo at 1-866-996-3569 before accepting tub. Minor defects such
RESPONSIBILITIES OF OTHERS
Inspecting the unit prior to installation is the responsibility of the installer or building contractor who acts on behalf of the user. They are responsible for ensuring the unit is free of defect or damage. Notices are placed on and in the unit and on the shipping carton advising the installer of this responsibility. In the event of a problem, the unit must not be installed.
as scuffs, scratches, etc… can be easily taken care of by one of our service people.
All issues need to be resolved before signing delivery paperwork.
The Company is not responsible for failures or damage that could have been
CONCEALED DAMAGE: Comfortflo allows the consignee / owner no more than 48 hours from time of receipt to inspect and report any concealed damage (i.e. leaks, broken pipes, etc…) or shortages of merchandise ordered (i.e. heater, drain, jet trim, etc…). Report concealed damage and shortage to Comfortflo at 1-866-996-3569.
discovered, repaired, or avoided by proper inspection and testing (including proper water testing) prior to installation and before final enclosure failure to do so voids warranty.
Damage occurring in transit is the responsibility of the carrier, delivery person, or seller of the product. The buyer or those acting on their behalf must inspect the bath for damage and shortages before signing any receiving documents. The receiving person must note any damage to the shipping box (i.e. punctures, indentations, crushed areas, etc…) on the receiving documents. The shipping box should then be opened and the receiving person and delivery person must visually inspect the bath for damage and note on the receiving documents any damage or shortages of merchandise. If damage or shortages art found, call Comfortflo Whirlpool Bath at 1-866-996-3569 to discuss the issues found before signing the receiving documents. Minor issues can be easily addressed by one of our field representatives. All issues, problems, and concerns need to be resolved before signing any receiving documents. Comfortflo allows buyer or those acting on his behalf an additional 48 hours after signing receiving documents to re-inspect, note any shortages, and inspect and water test the bath for leaks and damages that were concealed or overlooked during the initial inspection. It is the buyer’s responsibility to report any damage or shortages during the 48 hour period.
FAILURE OF THE CONSIGNEE TO INSPECT AND REPORT ANY CONCEALED DAMAGE WITHIN THE 48 HOUR PERIOD PLACES FULL RESPONSIBILITY FOR ANY CONCEALED DAMAGE ON THE CONSIGNEE.
PRE-TEST YOUR TUB: You must pretest your tub for leaks within 48 hours of receipt. Comfortflo tubs go through rigorous testing for plumbing leaks and proper operation prior to shipping, but as a secondary precaution, the tub must be re-tested for leaks and proper operation within the allotted 48 hours and before installation. Test your tub in a location that will not be damaged by spilled water such as a basement, driveway, or a garage. Pre-testing your tub allows you to find any plumbing connections that might have worked loose during shipping.
Phone 1-866-996-3569 Fax 1-423-926-6438
HOW TO PRE-TEST YOUR TUB: Place the tub on a firm flat surface. Level the top deck of the tub in all directions and tape over the drain. Fill the tub above the highest jet. Let tub sit for 15 minutes then check all fittings, connections, jets, suctions, hoses, etc for drips and leaks. If no leaks are detected plug the pump motor into a 110 volt GFCI protected outlet. Allow the pump to run for 15 minutes. Re-inspect the tub for leaks. If no leaks are detected, drain the bath and begin installation.
Information should be reported to both seller and Comfortflo
It is the responsibility of the installer, building contractor, or user to provide access for service. The Company is not responsible for any costs relating to obtaining access for repair. The user shall bear such costs and, if appropriate, must seek recovery from the installer. Damage occurring to the unit during installation is the responsibility of the installer and / or building contractor and damage occurring thereafter is the responsibility of the user. For the customer’s benefit, the Company maintains a list of independent service personnel to perform required warranty service repairs. Such firms are not agents or representatives of the Company and cannot bind the Company by words or conduct.
IF ANY PROBLEMS ARE DISCOVERED DO NOT INSTALL THE TUB UNTIL YOU HAVE
SPOKEN WITH A COMFORTFLO REPRESENTATIVE AT 1-866-996-3569
COMFORTFLO WHIRLPOOL BATH
P.O. BOX 407 8 1
Johnson City, Tennessee 37605